Arousal expectations and service evaluations

10.1108/09564230610667087

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Bibliographic Details
Main Authors:	Mattila, A.S., Wirtz, J.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Behaviour Consumer psychology Customer satisfaction Service levels
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43806
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43806
record_format	dspace
spelling	sg-nus-scholar.10635-438062023-10-26T07:09:51Z Arousal expectations and service evaluations Mattila, A.S. Wirtz, J. MARKETING Behaviour Consumer psychology Customer satisfaction Service levels 10.1108/09564230610667087 International Journal of Service Industry Management 17 3 229-244 2013-10-09T02:45:45Z 2013-10-09T02:45:45Z 2006 Article Mattila, A.S., Wirtz, J. (2006). Arousal expectations and service evaluations. International Journal of Service Industry Management 17 (3) : 229-244. ScholarBank@NUS Repository. https://doi.org/10.1108/09564230610667087 09564233 http://scholarbank.nus.edu.sg/handle/10635/43806 000240166700001 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Behaviour Consumer psychology Customer satisfaction Service levels
spellingShingle	Behaviour Consumer psychology Customer satisfaction Service levels Mattila, A.S. Wirtz, J. Arousal expectations and service evaluations
description	10.1108/09564230610667087
author2	MARKETING
author_facet	MARKETING Mattila, A.S. Wirtz, J.
format	Article
author	Mattila, A.S. Wirtz, J.
author_sort	Mattila, A.S.
title	Arousal expectations and service evaluations
title_short	Arousal expectations and service evaluations
title_full	Arousal expectations and service evaluations
title_fullStr	Arousal expectations and service evaluations
title_full_unstemmed	Arousal expectations and service evaluations
title_sort	arousal expectations and service evaluations
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43806
_version_	1781411220922826752

Arousal expectations and service evaluations

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