Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

10.1108/09564230910978494

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Bibliographic Details
Main Authors:	Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Customer satisfaction Customer services quality Restaurants
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43891
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43891
record_format	dspace
spelling	sg-nus-scholar.10635-438912023-10-30T08:27:38Z Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences Noone, B.M. Kimes, S.E. Mattila, A.S. Wirtz, J. MARKETING Customer satisfaction Customer services quality Restaurants 10.1108/09564230910978494 Journal of Service Management 20 4 380-403 2013-10-09T02:47:55Z 2013-10-09T02:47:55Z 2009 Article Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J. (2009). Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences. Journal of Service Management 20 (4) : 380-403. ScholarBank@NUS Repository. https://doi.org/10.1108/09564230910978494 17575818 http://scholarbank.nus.edu.sg/handle/10635/43891 000269269000008 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer satisfaction Customer services quality Restaurants
spellingShingle	Customer satisfaction Customer services quality Restaurants Noone, B.M. Kimes, S.E. Mattila, A.S. Wirtz, J. Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
description	10.1108/09564230910978494
author2	MARKETING
author_facet	MARKETING Noone, B.M. Kimes, S.E. Mattila, A.S. Wirtz, J.
format	Article
author	Noone, B.M. Kimes, S.E. Mattila, A.S. Wirtz, J.
author_sort	Noone, B.M.
title	Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
title_short	Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
title_full	Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
title_fullStr	Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
title_full_unstemmed	Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
title_sort	perceived service encounter pace and customer satisfaction: an empirical study of restaurant experiences
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43891
_version_	1781411234560606208

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

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