Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

10.1108/09564230910978494

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Bibliographic Details
Main Authors: Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Customer satisfaction
Customer services quality
Restaurants
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43891
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Institution: National University of Singapore
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