An experimental investigation of halo effects in satisfaction measures of service attributes

10.1108/09564239510091358

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Bibliographic Details
Main Authors:	Wirtz, J., Bateson, J.E.G.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Customer satisfaction Research Service
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/45138
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Institution:	National University of Singapore

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spelling	sg-nus-scholar.10635-451382023-10-30T20:24:29Z An experimental investigation of halo effects in satisfaction measures of service attributes Wirtz, J. Bateson, J.E.G. MARKETING Customer satisfaction Research Service 10.1108/09564239510091358 International Journal of Service Industry Management 6 3 84-102 2013-10-10T05:30:01Z 2013-10-10T05:30:01Z 1995 Article Wirtz, J., Bateson, J.E.G. (1995). An experimental investigation of halo effects in satisfaction measures of service attributes. International Journal of Service Industry Management 6 (3) : 84-102. ScholarBank@NUS Repository. https://doi.org/10.1108/09564239510091358 09564233 http://scholarbank.nus.edu.sg/handle/10635/45138 A1995TJ15300006 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer satisfaction Research Service
spellingShingle	Customer satisfaction Research Service Wirtz, J. Bateson, J.E.G. An experimental investigation of halo effects in satisfaction measures of service attributes
description	10.1108/09564239510091358
author2	MARKETING
author_facet	MARKETING Wirtz, J. Bateson, J.E.G.
format	Article
author	Wirtz, J. Bateson, J.E.G.
author_sort	Wirtz, J.
title	An experimental investigation of halo effects in satisfaction measures of service attributes
title_short	An experimental investigation of halo effects in satisfaction measures of service attributes
title_full	An experimental investigation of halo effects in satisfaction measures of service attributes
title_fullStr	An experimental investigation of halo effects in satisfaction measures of service attributes
title_full_unstemmed	An experimental investigation of halo effects in satisfaction measures of service attributes
title_sort	experimental investigation of halo effects in satisfaction measures of service attributes
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/45138
_version_	1781411353040257024

An experimental investigation of halo effects in satisfaction measures of service attributes

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