Too long for comfort: Tackling consultation wait time at a hospital emergency department

Too long for comfort: Tackling consultation wait time at a hospital emergency department

In early 2019, Alan Jay, an executive in the Quality, Safety and Risk Management (QSRM) department of Gloria Hospital, a full-service hospital that specialised in children and women healthcare, had been requested to gather insights and seek improvements to the pre-consultation waits at the hospital’...

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Bibliographic Details
Main Authors: ANG, Marcus, HU, Arthur Ruey Heng, LAM, Sean Shao Wei
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2020
Subjects:
Healthcare
Service system design
Customer service
Operations Models
Scheduling
Waiting-time management
Business Administration, Management, and Operations
Health and Medical Administration
Online Access:https://ink.library.smu.edu.sg/cases_coll_all/357
https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-20-BATCH%20%5BPDF-Pic%5D/SMU-20-0027%20%5BGloria%20H%5D/SMU-20-0027%20%5BGloria%20H%5D.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/cases_coll_all/357
https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-20-BATCH%20%5BPDF-Pic%5D/SMU-20-0027%20%5BGloria%20H%5D/SMU-20-0027%20%5BGloria%20H%5D.pdf

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