Too long for comfort: Tackling consultation wait time at a hospital emergency department
In early 2019, Alan Jay, an executive in the Quality, Safety and Risk Management (QSRM) department of Gloria Hospital, a full-service hospital that specialised in children and women healthcare, had been requested to gather insights and seek improvements to the pre-consultation waits at the hospital’...
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Main Authors: | ANG, Marcus, HU, Arthur Ruey Heng, LAM, Sean Shao Wei |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2020
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Online Access: | https://ink.library.smu.edu.sg/cases_coll_all/357 https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-20-BATCH%20%5BPDF-Pic%5D/SMU-20-0027%20%5BGloria%20H%5D/SMU-20-0027%20%5BGloria%20H%5D.pdf |
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Institution: | Singapore Management University |
Language: | English |
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