Customer Satisfaction Index of Singapore: Executive Summary 2007

• المؤلف الرئيسي: Institute of Service Excellence, SMU
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2008
• الموضوعات: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Hospitality Administration and Management; Sales and Merchandising
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/ises_research/6; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1002&context=ises_research
• المؤسسة: Singapore Management University

The Institute of Service Excellence at Singapore Management University was appointed by the Workforce Development Agency (WDA) to implement and maintain an annual benchmark for service related industries in Singapore. The 2007 Customer Satisfaction Index of Singapore (CSISG 2007) is based on data fr...