CSISG fieldwork methodology whitepaper

• المؤلف الرئيسي: Institute of Service Excellence, SMU
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2020
• الموضوعات: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Management Sciences and Quantitative Methods
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/ises_research/77; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1075&context=ises_research
• المؤسسة: Singapore Management University

Comparisons of Results and Respondent Demographic Profiles between Interviewer Administered Face-to-face Survey and Respondent Self-administered Online Survey for the Customer Satisfaction Index of Singapore (CSISG)