For a competitive edge in services, invest in the right people and processes
Great products alone will not give rise to transformative customer experiences. Businesses that have carved out a competitive edge in services also know that it requires far more than frontline skills and knowledge to succeed with customers in the longer term. But how and where should organisations...
محفوظ في:
| المؤلف الرئيسي: | |
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| التنسيق: | text |
| اللغة: | English |
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Institutional Knowledge at Singapore Management University
2011
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| الوصول للمادة أونلاين: | https://ink.library.smu.edu.sg/ksmu/365 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1364&context=ksmu |
| الوسوم: |
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