Crisis leadership: When should the CEO step up?
Purpose – One explicit leadership role the chief executive officer (CEO) can play during crisis is to assume the role of being the organization's spokesperson. What remains unclear is at what point of the crisis should the CEO step up and how does that impact crisis communication? The purpose o...
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sg-smu-ink.lkcsb_research-70432019-07-22T03:21:22Z Crisis leadership: When should the CEO step up? LUCERO, Marela TAN, Alywin Teng Kwang PANG, Augustine Purpose – One explicit leadership role the chief executive officer (CEO) can play during crisis is to assume the role of being the organization's spokesperson. What remains unclear is at what point of the crisis should the CEO step up and how does that impact crisis communication? The purpose of this paper is to examine this question. Design/methodology/approach – The meta-analysis method is used to combine different data in various studies of one topic into one comprehensive study. More than 30 crises are meta-analyzed. Findings – The CEO needs to step up to revise earlier statements or when the integrity of the organization is questioned. Additionally, the CEO should step up at the beginning of the crisis if the crisis pertains to organizational transgression or when the crisis becomes unbearable to organizational reputation. As counter-intuitive as it may, CEOs should refrain from stepping up at the height of the crisis. Research limitations/implications – It is an exploratory study. Some cases have lesser information to analyze than others. Practical implications – Instructive for both corporate communications practitioners and CEOs as they have a framework to guide them on when the CEOs should step up, and when the presence of corporate communications would suffice. Originality/value – Little has been studied to clarify the exact nature, role, and impact of the CEO as organization spokesperson in crises. This paper provides the initial template. 2009-08-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/6044 info:doi/10.1108/13563280910980032 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7043/viewcontent/Crisis_leadership_When_should_the_CEO_step_up__1_.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Business and Corporate Communications Organizational Behavior and Theory |
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Business and Corporate Communications Organizational Behavior and Theory LUCERO, Marela TAN, Alywin Teng Kwang PANG, Augustine Crisis leadership: When should the CEO step up? |
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Purpose – One explicit leadership role the chief executive officer (CEO) can play during crisis is to assume the role of being the organization's spokesperson. What remains unclear is at what point of the crisis should the CEO step up and how does that impact crisis communication? The purpose of this paper is to examine this question. Design/methodology/approach – The meta-analysis method is used to combine different data in various studies of one topic into one comprehensive study. More than 30 crises are meta-analyzed. Findings – The CEO needs to step up to revise earlier statements or when the integrity of the organization is questioned. Additionally, the CEO should step up at the beginning of the crisis if the crisis pertains to organizational transgression or when the crisis becomes unbearable to organizational reputation. As counter-intuitive as it may, CEOs should refrain from stepping up at the height of the crisis. Research limitations/implications – It is an exploratory study. Some cases have lesser information to analyze than others. Practical implications – Instructive for both corporate communications practitioners and CEOs as they have a framework to guide them on when the CEOs should step up, and when the presence of corporate communications would suffice. Originality/value – Little has been studied to clarify the exact nature, role, and impact of the CEO as organization spokesperson in crises. This paper provides the initial template. |
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LUCERO, Marela TAN, Alywin Teng Kwang PANG, Augustine |
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LUCERO, Marela TAN, Alywin Teng Kwang PANG, Augustine |
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LUCERO, Marela |
title |
Crisis leadership: When should the CEO step up? |
title_short |
Crisis leadership: When should the CEO step up? |
title_full |
Crisis leadership: When should the CEO step up? |
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Crisis leadership: When should the CEO step up? |
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Crisis leadership: When should the CEO step up? |
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crisis leadership: when should the ceo step up? |
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Institutional Knowledge at Singapore Management University |
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2009 |
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https://ink.library.smu.edu.sg/lkcsb_research/6044 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7043/viewcontent/Crisis_leadership_When_should_the_CEO_step_up__1_.pdf |
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