Joint chance-constrained staffing optimization in multi-skill call centers
This paper concerns the staffing optimization problem in multi-skill call centers. The objective is to find a minimal cost staffing solution while meeting a target level for the quality of service (QoS) to customers. We consider a staffing problem in which joint chance constraints are imposed on the...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2022
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/6954 https://ink.library.smu.edu.sg/context/sis_research/article/7957/viewcontent/JointChance_constrained_av.pdf |
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| Institution: | Singapore Management University |
| Language: | English |