DEVELOPMENT OF CRM CUSTOMER CENTRIC MODEL
The objective of this research is to examine variabels which influence at designing CRM Customer Centric Model, developing CRM Customer centric model for life insurance company, examining wheter the model had an effect on increasing customer loyalty deegre and developing recommendation of management...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/12956 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |