MEASURING THE LEVEL OF SERVICE QUALITY AND INITIATING DEVELOPMENT PLAN FOR EMPLOYEE IN XYZ COFFEE HOUSE BANDUNG
XYZ Coffee House, established in September 2018, began with a team of seven employees. The surge in coffee shops in Bandung, especially in the Buah Batu area, has intensified competition for XYZ Coffee House. Despite this, its strategic location and distinctive ambiance continue to attract a stead...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/84130 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |