DESAIN CUSTOMER RELATIONSHIP MARKETING SEBAGAI UPAYA MENINGKATKAN LOYALITAS PELANGGAN DOKTER DI LABORATORIUM KLINIK GRANOSTIC DIAGNOSTIC CENTER SURABAYA
The background of this research due to since 2008 until 2012 the customers‟ Granostic Diagnostic Center Surabaya (read : Patients) recommended by the doctors have declined 60,89 %. The aim of this research is to create the Customer Relationship Marketing (CRM) design to make the loyal...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English Indonesian |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/39415/2/gdlhub-gdl-s2-2015-triyadidev-36677-7.abstr-t.pdf http://repository.unair.ac.id/39415/1/16.pdf http://repository.unair.ac.id/39415/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | English Indonesian |
