Development of a service recovery decision support model: Matching service failures and recovery options
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2011
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/4072 |
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| Institution: | De La Salle University |
| Language: | English |