Electronic commerce : online consumers' expectations-it's implications for retailers.

• Main Authors: Chua, Rinson Hon Liat., Teo, Ping Wei., Toh, Ai Ling.
• Other Authors: Speece, Mark William
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Information technology::Electronic commerce
• Online Access: http://hdl.handle.net/10356/11178
• Institution: Nanyang Technological University

This study attempts to examine the expectations of consumers with regards to e-retailing. The reasons why consumers use or do not use e-commerce, and the various aspects of a e-commerce transactions are studied.