Customer orientation of service employees in the hotel industry : effects of HEXACO, goal orientation and perceived supervisor support

• Main Authors: Gu, Si Jie, Choo, Yuen Teng, Chai, Sharon Chieh Sin
• Other Authors: Klaus Jurgen Templer
• Format: Final Year Project
• Language: English
• Published: 2009
• Subjects: DRNTU::Business::Management::Personnel management
• Online Access: http://hdl.handle.net/10356/15238
• Institution: Nanyang Technological University

The main objective of this study was to investigate variables such as personality traits, goal orientation and perceived supervisor support that affect customer orientation in the hotel industry. We obtained a sample of 229 matched employee-supervisor questionnaires. Our results showed that spe...