Building and implementing on-line complaint handling system for Phillip Securities.

• Main Authors: Zhang, Peifei, Lee, Wai Hong, Hou, Xuehui
• Other Authors: Yeow Yong Kwang, Adrian
• Format: Final Year Project
• Language: English
• Published: 2015
• Subjects: DRNTU::Business::Information technology::Customer relationship management systems
• Online Access: http://hdl.handle.net/10356/62012
• Institution: Nanyang Technological University

This report documents the group’s 8-month development of Phillip Securities’ online complaint handling system. The project started in May 2009 and ends in March 2010. Insofar, the first phase of the project has been completed. This online system is based on an open-source ticketing system which is O...