A study on customers' preference on e-commerce delivery methods in Singapore : home delivery versus self-collection

• Main Author: Ng, Wendy Li Ting
• Other Authors: Wong Yiik Diew
• Format: Final Year Project
• Language: English
• Published: 2017
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/70976
• Institution: Nanyang Technological University

Last-mile delivery is defined as the last segment of the delivery process and self-collection method falls under the broad category of unattended delivery. This project studies customer’s receptiveness towards self-collection as a delivery method. The objectives of this research are to: (1) conduct...