A study on customer satisfaction in the retail sector.

This project provides a study on customer satisfaction in the retail sector. The purpose of this research is to determine the importance of the identified set of factors, measure the level of customer satisfaction and identify factors, which require further improvement.

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Bibliographic Details
Main Authors:	Lim, Caroline Wei Ping., Tang, Chiew Hong., Yeo, Serene Chay Tian.
Other Authors:	Lee, Pui Mun
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Consumer behavior
Online Access:	http://hdl.handle.net/10356/8679
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Institution:	Nanyang Technological University

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record_format	dspace
spelling	sg-ntu-dr.10356-86792023-05-19T05:45:01Z A study on customer satisfaction in the retail sector. Lim, Caroline Wei Ping. Tang, Chiew Hong. Yeo, Serene Chay Tian. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Consumer behavior This project provides a study on customer satisfaction in the retail sector. The purpose of this research is to determine the importance of the identified set of factors, measure the level of customer satisfaction and identify factors, which require further improvement. 2008-09-24T07:23:50Z 2008-09-24T07:23:50Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8679 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Consumer behavior
spellingShingle	DRNTU::Business::Marketing::Consumer behavior Lim, Caroline Wei Ping. Tang, Chiew Hong. Yeo, Serene Chay Tian. A study on customer satisfaction in the retail sector.
description	This project provides a study on customer satisfaction in the retail sector. The purpose of this research is to determine the importance of the identified set of factors, measure the level of customer satisfaction and identify factors, which require further improvement.
author2	Lee, Pui Mun
author_facet	Lee, Pui Mun Lim, Caroline Wei Ping. Tang, Chiew Hong. Yeo, Serene Chay Tian.
format	Final Year Project
author	Lim, Caroline Wei Ping. Tang, Chiew Hong. Yeo, Serene Chay Tian.
author_sort	Lim, Caroline Wei Ping.
title	A study on customer satisfaction in the retail sector.
title_short	A study on customer satisfaction in the retail sector.
title_full	A study on customer satisfaction in the retail sector.
title_fullStr	A study on customer satisfaction in the retail sector.
title_full_unstemmed	A study on customer satisfaction in the retail sector.
title_sort	study on customer satisfaction in the retail sector.
publishDate	2008
url	http://hdl.handle.net/10356/8679
_version_	1770565960726478848

A study on customer satisfaction in the retail sector.

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