Negotiating by the Rules: When Emotional Labor Dictates Emotional Expression in Negotiation

Participants completed a 20-minute work-related, multi-issue negotiation (Confetti, O'Connor, 1997) in same-sex dyads. Extending negotiation-emotion research (e.g., Barry, 1999), emotional labor (ref. Grandey, 2000) rules were manipulated within the negotiation directions; participants were enc...

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Main Authors: PADDOCK, Elizabeth Layne, Judge, Timothy A.
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語言:English
出版: Institutional Knowledge at Singapore Management University 2006
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在線閱讀:https://ink.library.smu.edu.sg/lkcsb_research/1309
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