Analysis Of Factors Affecting Customer Satisfaction And Customer Retention On E-Commerce
This study aims to analyze the factors that influence consumer retention on the e-commerce website Hijup. This study uses website quality, brand image, and Islamic physical attributes as factors that will shape customer satisfaction which in turn will affect customer retention. This research is quan...
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| Main Authors: | , |
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| Format: | Article PeerReviewed |
| Language: | English English Indonesian |
| Published: |
Departemen Ekonomi Syariah FEB Universitas Airlangga
2021
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/119287/1/301-Artikel_AchsaniaH_Analysis-Of-Factors.pdf https://repository.unair.ac.id/119287/2/301-Similarity_AchsaniaH_nalysis-Of-Factors.pdf https://repository.unair.ac.id/119287/3/301-AchsaniH_KualitasKaril.pdf https://repository.unair.ac.id/119287/ https://e-journal.unair.ac.id/JEBIS/article/view/25936 https://doi.org/10.20473/jebis.v7i2.25936 |
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| Institution: | Universitas Airlangga |
| Language: | English English Indonesian |