Optimizing Customer Support: Identifying Factors to Enhance the AI Customer Service Chatbots of Shopee and Lazada in the Philippines
As the modern lifestyle is increasingly connected to technology, most mainstream online shopping platforms such as Shopee and Lazada have integrated AI customer service chatbots (AICSC), specifically Pixie and Cleo, in compliance with the modernization trend. Although several characteristics have be...
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| Main Authors: | , , , |
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| Format: | text |
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Animo Repository
2024
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| Online Access: | https://animorepository.dlsu.edu.ph/conf_shsrescon/2024/paper_csr/5 https://animorepository.dlsu.edu.ph/context/conf_shsrescon/article/2393/viewcontent/PP_CSR_Cao_Ornum_Sy_Tan___Porsha_Gabrielle_Sy.docx.pdf |
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| Institution: | De La Salle University |