The Ritz-Carlton: An organizational behavioural analysis
This paper shall demonstrate through the principles of organisational behaviour how the Ritz-Carlton was successful in establishing a leadership brand that empowers employees to become leaders in providing exceptional customer service. By providing empowering leadership, enacting customer-centric ph...
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| Main Authors: | , , , |
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| Format: | text |
| Published: |
Animo Repository
2023
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/8289 |
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| Institution: | De La Salle University |