The study of customer satisfaction and its consequential effect on loyalty.

satisfaction with intangibles

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Bibliographic Details
Main Authors: Tan, Pei Sze., Tan, Yen Yen.
Other Authors: Erramilli, Murali Krishna
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11174
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Institution: Nanyang Technological University
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