The study of customer satisfaction and its consequential effect on loyalty.
satisfaction with intangibles
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Main Authors: | Tan, Pei Sze., Tan, Yen Yen. |
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Other Authors: | Erramilli, Murali Krishna |
Format: | Final Year Project |
Published: |
2008
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/11174 |
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Institution: | Nanyang Technological University |
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