Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

Journal of Consumer Psychology

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Bibliographic Details
Main Authors:	Wirtz, J., Mattila, A.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/45132
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-45132
record_format	dspace
spelling	sg-nus-scholar.10635-451322015-01-16T18:24:00Z Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process Wirtz, J. Mattila, A. MARKETING Journal of Consumer Psychology 11 8 181-192 2013-10-10T05:29:52Z 2013-10-10T05:29:52Z 2001 Article Wirtz, J.,Mattila, A. (2001). Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process. Journal of Consumer Psychology 11 (8) : 181-192. ScholarBank@NUS Repository. 10577408 http://scholarbank.nus.edu.sg/handle/10635/45132 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Journal of Consumer Psychology
author2	MARKETING
author_facet	MARKETING Wirtz, J. Mattila, A.
format	Article
author	Wirtz, J. Mattila, A.
spellingShingle	Wirtz, J. Mattila, A. Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
author_sort	Wirtz, J.
title	Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
title_short	Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
title_full	Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
title_fullStr	Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
title_full_unstemmed	Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process
title_sort	exploring the role of alternative perceived performance measures and needs-congruency in the consumer satisfaction process
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/45132
_version_	1681083025970954240

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

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