Removing the Shadow of Suspicion: The Effects of Denial Vs Apology for Repairing Competence-Versus Integrity-Based Trust Violations
Saved in:
Main Authors: | FERRIN, Donald L., Kim, Peter H., Cooper, Cecily D., Dirks, Kurt T. |
---|---|
Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2003
|
Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/685 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Singapore Management University |
Language: | English |
Similar Items
-
Removing the Shadow of Suspicion: The Effects of Denial Vs. Apology for Repairing Trust Violations
by: FERRIN, Donald L., et al.
Published: (2002) -
Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations
by: KIM, Peter H., et al.
Published: (2004) -
Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations
by: FERRIN, Donald L., et al.
Published: (2007) -
Silence Speaks Volumes: The Effectiveness of Reticence for Repairing Trust Violations
by: FERRIN, Donald L., et al.
Published: (2005) -
When More Blame is Better than Less: The Effects of Internal and External Attributions for Repairing Trust after a Competence- or Integrity-Based Trust Violation
by: KIM, Peter H., et al.
Published: (2006)