The Role of Occupational Emotional Labor Requirements on the Surface Acting-Job Satisfaction Relationship

• Main Authors: BHAVE, Devasheesh P., GLOMB, Theresa M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2016
• Subjects: surface acting; emotion; regulation; emotional labor; occupational emotional labor requirements; job satisfaction; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/3641; https://ink.library.smu.edu.sg/context/lkcsb_research/article/4640/viewcontent/RoleOccupationalEmotionalLaborRequirements_2016_afv.pdf
• Institution: Singapore Management University

In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are po...