The differential impact of interactions outside the organization on employee well-being

• Main Authors: BHAVE, Devasheesh P., HALLDÓRSSON, Freyr, KIM, Eugene, LEFTER, Alexandru M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: surface acting; task significance; interactions outside the organization; relational work design; emotion regulation; employee well-being; emotional labour; Human Resources Management; Industrial and Organizational Psychology; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5986; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6985/viewcontent/Bhave_et_al_2019_JOOP_pv.pdf
• Institution: Singapore Management University

We examine two different perspectives of interactions outside the organization: the relational work design perspective and the emotional labour perspective. The relational work design perspective suggests that interactions outside the organization have favourable outcomes for employees, whereas the...