Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments

• Main Authors: YANG, Kum Khiong, CAYIRLI, Tugba
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2020
• Subjects: Appointment scheduling; Open access; Same-day demand and walk-ins; Simulation; Business Administration, Management, and Operations; Health and Medical Administration; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6504; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7503/viewcontent/Managing_clinic___PV.pdf
• Institution: Singapore Management University

This study investigates demand and capacity strategiesfor managing clinic variability. These include (i) same-day scheduling tocontrol random walk-ins, (ii) no-show intervention, where the clinic callsadvance-booked patients a day before to identify and release canceled slots tosame-day patients, an...