SERVQUAL MEASUREMENT AND PRICING ANALYSIS BASE ON CUSTOMER PERCEPTION IN PT POS INDONESIA (Case Study : Bandung, Jakarta, Surabaya and Semarang)
The era of free competition, the elimination of Postal Monopoly Law and the usage of technology substitution causes of PT Pos Indonesia is no longer in the leading role in the business document and goods delivery service provider in Indonesia. Until now, delivery service still exist because no techn...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/16136 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |