COURIER RATING VIABILITY ON ONLINE FOOD DELIVERY PLATFORMS: A CASE ON GOFOOD USERS IN BANDUNG.
GoFood is now Indonesia's most popular online food delivery (OFD) application. However, due to rising competition and growing consumer awareness in the country's OFD market, many businesses frequently rely on customer rating surveys to get feedback on how their service personnels perfor...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/66772 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |