EVALUASI TOUCHPOINT PELANGGAN DI POS BLOC JAKARTA
Customer satisfaction is the most important thing for a service-oriented business. Customer satisfaction will be associated with successful sales and increased revenue. A bad experience with a service product will have an impact on marketing failure, and result in decreased sales and lost revenue...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/67812 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |