GAP ANALYSIS TOWARDS SERVICE QUALITY IN PT DJASA SUMATERA
Freight forwarder industry has grown along with Indonesian’s needs to distribute products. In order to sustain in the industry, PT Djasa Sumatera has to evaluate its service so that they can improve it. The purpose of the research is to calculate the customer gap of PT. Djasa Sumatera through examin...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72381 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |