EVALUATING SERVICE QUALITY AND INDIVIDUAL CUSTOMER SATISFACTION WITH RETAIL BANKING SERVICE IN VIETINBANK - HANOI BRANCH

EVALUATING SERVICE QUALITY AND INDIVIDUAL CUSTOMER SATISFACTION WITH RETAIL BANKING SERVICE IN VIETINBANK - HANOI BRANCH

p. 81

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Nguyen, Quang Hung
التنسيق:	Theses and Dissertations
اللغة:	English
منشور في:	Khoa Quốc tế 2017
الموضوعات:	Retail banking service products reality customer satisfaction effective use
الوصول للمادة أونلاين:	http://repository.vnu.edu.vn/handle/VNU_123/60505
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
بواسطة: Dang, Thanh Van
منشور في: (2020)

Customer satisfaction for Internet banking services at the Bank for Investment and Development of Vietnam (BIDV)
بواسطة: Nguyen, Phuong Thao
منشور في: (2020)

Factors Contributing to the Development of the Retail Banking Services in Hanoi, Vietnam
بواسطة: Do, Huu Ha, وآخرون
منشور في: (2016)

Factors Contributing to the Development of the Retail Banking Services in Hanoi, Vietnam
بواسطة: Do, Huu Hai, وآخرون
منشور في: (2016)

Vision effects in customer and staff satisfaction: an empirical investigation
بواسطة: Sooksan Kantabutra, وآخرون
منشور في: (2010)

Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
بواسطة: Chuen, Seong Ooi
منشور في: (2014)

Research on Customer satisfaction on the quality of E-Banking services in Vietnamese Commercial Banks
بواسطة: Pham, The Tuyen
منشور في: (2020)

Improving Staff Satisfaction – The case of VietinBank’s Branch 91
بواسطة: Nguyen, Thi Hanh Nguyen
منشور في: (2020)

Factors Affecting Customer Loyalty to Retailers: The Case of Vinmart+ Chain Store in Hanoi
بواسطة: Nguyen, Thi Quynh Minh
منشور في: (2020)

Effects of bank service quality and customer satisfaction on customer loyalty: Banks around De La Salle University
بواسطة: Canites, Charmaine C., وآخرون
منشور في: (2011)

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
بواسطة: Noone, B.M., وآخرون
منشور في: (2013)

RESEARCH ON CUSTOMER’S SATISFACTION FOR THE 4P’S PIZZA RESTAURANT IN HANOI
بواسطة: Le, Mai Mai
منشور في: (2019)

SOLUTIONS TO IMPROVE CUSTOMER SATISFACTION AT SONY SERVICE CENTER IN NORTHERN VIETNAM
بواسطة: Luong, Thi Hue
منشور في: (2019)

The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes
بواسطة: Chan, M.C., وآخرون
منشور في: (2014)

The satisfaction of De La Salle University students of the customer service of window personnel
بواسطة: Bonifacio, Lara C., وآخرون
منشور في: (1994)

Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
بواسطة: Wirtz, J.
منشور في: (2013)

The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants
بواسطة: Kau, A.-K., وآخرون
منشور في: (2014)

The Relationship between Service Quality and Customer Satisfaction – a Case of a Commercial Bank in Vietnam
بواسطة: Pham, Thi Lien, وآخرون
منشور في: (2016)

An experimental investigation of halo effects in satisfaction measures of service attributes
بواسطة: Wirtz, J., وآخرون
منشور في: (2013)

DEVELOPING RETAIL CREDIT AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INDUSTRY AND TRADE – HA TINH BRANCH
بواسطة: Truong, Thuy Chung
منشور في: (2019)

Introducing uncertain performance expectations in satisfaction models for services
بواسطة: Wirtz, J., وآخرون
منشور في: (2013)

An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports
بواسطة: Yeo, Gi Tae, وآخرون
منشور في: (2016)

Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
بواسطة: Ding, Y., وآخرون
منشور في: (2014)

Basic training on customer service and complaint handling: A training module for new Ministop Store employees on customer flow of service and complaint handling
بواسطة: Aguilar, Dominique Marie S., وآخرون
منشور في: (2009)

An action research addressing the activation rate of customer sales and service personnel in a branch of Bank ABC
بواسطة: Rapada, Pauline Angela M.
منشور في: (2021)

CUSTOMER SATISFACTION IN CONDOMINIUM MANAGEMENT
بواسطة: CHEONG WEI KEAN ALVIN
منشور في: (2022)

ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICES QUALITY: THE CASE OF JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIET NAM
بواسطة: Trinh, Thi Nguyet Anh
منشور في: (2019)

Establishing a customer satisfaction survey as a way to measure the effectiveness and efficiency of the value-added services offered to the customers of First Gen Corporation
بواسطة: Galang, Fatima M.
منشور في: (2022)

The Role of customer relationship management on World Partners Bank
بواسطة: Corpuz, Mark Christian Y., وآخرون
منشور في: (2010)

Anchorage: Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events
بواسطة: WONG, Kam Kwai, وآخرون
منشور في: (2023)

Level of customer satisfaction of the different services in seven branches of Boracay sands spa in Laguna.
بواسطة: Dio, Michaela Isabel A., وآخرون
منشور في: (2015)

Factors affecting customer satisfaction that will lead to customer loyalty towards single location service businesses: The case of Tire King and Rubber Product Inc.
بواسطة: Antonio, Arianelle Rose D., وآخرون
منشور في: (2022)

Do satisfied employees deliver better service experiences that result in satisfied customers, and, what are the factors affecting employee satisfaction and customer satisfaction?
بواسطة: CHEONG, Chuen Kong Kevin
منشور في: (2019)

Consumer defection in the appliance retail industry
بواسطة: Basi, Ranjit Kaur Galas
منشور في: (2007)

The role of service quality on customer satisfaction and customer loyalty in Philippine healthcare: Case study of De La Salle University Medical Center
بواسطة: Gutierrez, Roneena M., وآخرون
منشور في: (2022)

Customer satisfaction and service quality in high-contact service firm
بواسطة: Sarreal, Emilina R.
منشور في: (2008)

The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour
بواسطة: Wirtz, J., وآخرون
منشور في: (2013)

The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
بواسطة: XING YUFENG
منشور في: (2010)

GROUP EMOTIONAL LABOR AND GROUP EMOTIONAL DEVIANCE, SERVICE CLIMATE, AND CUSTOMER SATISFACTION
بواسطة: CHRISTOFOROU PARASKEVI
منشور في: (2012)

Assessment of client satisfaction based on a post-construction evaluation of contractors' output and services for residential projects
بواسطة: Lim, Jose Antonio E., وآخرون
منشور في: (2010)