RESTORECOV: A study on service recovery dimensions in fast-food restaurants in Metro Manila

RESTORECOV: A study on service recovery dimensions in fast-food restaurants in Metro Manila

The fast-food industry is characterized as a service and people-oriented, high-growth industry, providing sufficient justification for research to be conducted in this field. Related literature emphasizes the consequential threats posed by service failures, as well as the evidence on the benefits of...

Saved in:

書目詳細資料
Main Authors:	Ang, Kyle Matthew D., Bolaños, Jullianne Alberta L., See, Bryan David L., Zhuang, Shi Long H.
格式:	text
語言:	English
出版:	Animo Repository 2023
主題:	Restaurants—Customer services Restaurants—Quality control Service industries—Quality control Operations Research, Systems Engineering and Industrial Engineering
在線閱讀:	https://animorepository.dlsu.edu.ph/etdb_induseng/19 https://animorepository.dlsu.edu.ph/context/etdb_induseng/article/1028/viewcontent/RESTORECOV__A_study_on_service_recovery_dimensions_in_fast_food_r_Redacted.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	De La Salle University
語言:	English

相似書籍

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
由: Noone, B.M., et al.
出版: (2013)

A systems study on Max's Restaurant - San Pablo, Laguna branch
由: Chua, Jade Christian T., et al.
出版: (2010)

A performance comparison of six Philippine fast-food chains on service and food quality dimensions using a modified SERVQUAL instrument
由: Li, Richard C.
出版: (2007)

Occupational dermatoses in restaurant, catering and fast-food outlets in Singapore
由: Teo, S., et al.
出版: (2014)

A strategic management paper for Snacksters Restaurant
由: Ilagan, Nathalie
出版: (2006)

An empirical investigation of customer attention on family-size restaurant menu design
由: Honrado, Richelle L., et al.
出版: (2010)

Establishing a vegetarian restaurant
由: De Lara, Teresa, et al.
出版: (1993)

An analytical study of the operations of Sulu Restaurant
由: Acosta, Arturo Alberto Henson
出版: (1968)

An investigation of service quality at Phuket international airport : an assessment from the passenger's viewpoint
由: Marlin Wannasatit
出版: (2011)

An action research on enhancing customer satisfaction at ORIX Rental Corporation
由: Saito, Kosuke
出版: (2019)

An assessment of service quality on select casual restaurant businesses in Makati City during the COVID-19 pandemic
由: Alcober, Katrice Ysabelle R., et al.
出版: (2022)

A comparison of service quality of six Philippine fast-food chains using a modified SERVQUAL instrument
由: Li, Richard C., et al.
出版: (2007)

An analytical study of the operations of the Plaza Restaurant
由: Hidalgo, Raul Ruiz
出版: (1970)

Integrative action research paper on improving the service quality of an information technology service team to ensure customer retention
由: Payawal, Bryan O'Nomerp O.
出版: (2020)

A system study on Causeway Seafood Restaurant Banawe Branch
由: Bagay, Ira Eowyn P., et al.
出版: (2016)

A system study on Butamaru Restaurant
由: Herrera, Christopher T., et al.
出版: (2017)

Feasibility study of establishing a revolving restaurant in Manila
由: Wong, Henry
出版: (1970)

The blaze (a feasibility study on the operation of a night club-restaurant)
由: Dizon, Oswaldo, et al.
出版: (1972)

LEGENDARY QUALITY EXPERIENCES SEBAGAI STANDAR PElAYANAN (STUDI DESKRIPTIF TENTANG LEGENDARY QUALITY EXPERIENCES SEBAGAI STANDAR PELAYANAN DI FOOD & BEVERAGE SERVICE DEPARTMENT MANDARIN ORIENTAL HOTEL MAJAPAHIT SURABAYA)
由: PRAMITA ISKA PURI, 079910562-S
出版: (2004)

A systems study on the quality service department of ABC Company
由: Dumaraos, Charissa, et al.
出版: (2006)

A service quality research on the Filipino supermarket industry: A modified retail service quality model
由: Leong, Pang Radium
出版: (2014)

A design of a valid and reliable service quality measurement tool for manual cash withdrawal and deposit activities of Philippine commercial banks
由: Aquino, Katrina Valerie H., et al.
出版: (2009)

STRATEGI RESTAURANT DALAM MENINGKATKAN PENDAPATAN ( Studi deskriptif Tentang strategi cook dan waiter dalam meningkatkan pendapatan di Sarkies Restaurant Majapahit Mandaria Oriental Surabaya)
由: KUKUH WAHYU WIDAYAT, 079710282S
出版: (2000)

Assessing the service quality attributes of New San Jose Builders Inc. as perceived by its sales agents and unit owners
由: Gerial, Ma. Theresa Concepcion A., et al.
出版: (2015)

A training kit for the new servers of Padi's Point Bar and Restaurant
由: De Guzman, Camille, et al.
出版: (2012)

A comparative study on the management styles of Chinese and Filipino restaurant managers in Binondo and Bel-Air
由: Gumabay, Karla M., et al.
出版: (2011)

The feasibility of establishing an elevated revolving restaurant in Intramuros
由: Sisante, Nicanor
出版: (1970)

Marketing strategies of some Japanese restaurants in the Makati area
由: Ang, Almerick, et al.
出版: (1991)

SEQUENCE OF SERVICE DALAM RESTAURANT SECTION PADA BEST WESTERN PAPILIO HOTEL SURABAYA
由: Arman Audri Eka Putra, NIM. 151511113072
出版: (2018)

Italianni's server's training manual
由: Co, Dianne Camille S., et al.
出版: (2009)

A marketing plan for Max's restaurant
由: De Leon, Dominic Vincent, et al.
出版: (2014)

Improving quality through coaching: An action research on improving quality of PH Bank's phonebankers through implementation of effective coaching
由: Ribleza, Francis R.
出版: (2018)

Feasibility of establishing a restaurant-theater-discotheque complex
由: Villavicencio, Vitaliano G.
出版: (1975)

ANALISIS PENGARUH RESTAURANT EXPERIENCE TERHADAP ELECTRONIC WORD OF MOUTH DI SOCIAL MEDIA PADA KENTUCKY FRIED CHICKEN SURABAYA
由: NUR RIZKY ALRIDHO, 041411223081
出版: (2016)

POLA KOMUNIKASI ANTARA DIVISI SERVICE STAFF DENGAN KITCHEN STAFF DI SHANG PALACE RESTAURANT SHANGRI-LA HOTEL SURABAYA
由: PURNOMO ADI N, 070010615-S
出版: (2004)

The Relationship of job satisfaction and performance of employees of selected fast food restaurants along Taft Avenue, Manila
由: Alvarez, Bianca Marie B., et al.
出版: (2010)

An investigation of contractors' quality assurance programs of high-rise buildings in Metro Manila
由: Sen, Leopoldo V., et al.
出版: (1995)

Breaking the habit of overpromising: An action research on managing commitment drift at Estatoora
由: Paz, Jason S.
出版: (2020)

A project study on the feasibility of setting up a floating restaurant along the Manila Bay
由: Tan, Che Pick
出版: (1970)

A strategic paper on West Triangle Food Services
由: Sy, Rachelle Lenice P.
出版: (2001)