A methodology for staffing and scheduling of customer service representatives (CSRs) in a call center
This paper deals with the manpower planning problem in a call center company. It proposes a methodology that staffs and schedules customer service representative (CSRs) for a call center. The staffing problem is addressed by a simulation model that helps determine the required number of CSRs in a pl...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | text |
| Published: |
Animo Repository
2004
|
| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/10198 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | De La Salle University |