Customer differentiation with shipping as an ancillary service? free service, prioritization, and strategic delay

A service provider/retailer offers ancillary service (e.g., shipping by an online retailer) to two types of customers, impatient and patient, who may be heterogeneous both in their delay sensitivities and service valuations. She can use prioritization and/or strategic delay to differentiate them by...

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Bibliographic Details
Main Author: Sainathan, Arvind
Other Authors: Nanyang Business School
Format: Article
Language:English
Published: 2019
Subjects:
Online Access:https://hdl.handle.net/10356/106422
http://hdl.handle.net/10220/50041
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Institution: Nanyang Technological University
Language: English

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