Does COVID-19 promote self-service usage among modern shoppers? An exploration of pandemic-driven behavioural changes in self-collection users
Due to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers' behavioural changes in relation to self-service, using the special research con...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/152928 |
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| Institution: | Nanyang Technological University |
| Language: | English |