Quality seaport : model building and empirical validation

• Main Author: Tay, Karen Hui Min.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2010
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/40017
• Institution: Nanyang Technological University

This study aims to research on the factors in Quality Management principles, Quality Awards and Service Quality which can be applied in the seaport sector. The factors included in the conceptual model will be tested empirically to propose a quality seaport model. The study employs the triangulation...