Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies

Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies

10.1016/j.chb.2014.02.039

Saved in:

書目詳細資料
Main Authors:	Ki, E.-J., Nekmat, E.
其他作者:	COMMUNICATIONS AND NEW MEDIA
格式:	Article
出版:	2016
主題:	Crisis management Facebook Social media
在線閱讀:	http://scholarbank.nus.edu.sg/handle/10635/124269
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	National University of Singapore

相似書籍

Crisis in today’s time: The impact of situational crisis communication theory & strategies towards the crisis response outcomes of food & beverage companies in the Philippines
由: Briones, Paulo Raphael Lim, et al.
出版: (2023)

REMEMBERING IN CRISIS COMMUNICATION: CRISIS MEMORY MAKING OF SARS ON CHINESE SOCIAL MEDIA DURING COVID-19
由: ZHANG XING
出版: (2023)

Crisis preparedness among companies in Singapore and Hong Kong
由: DAI SHIYAN
出版: (2010)

Parody social media accounts: Influence and impact on organizations during crisis
由: WAN, Sarah, et al.
出版: (2015)

Factors related to situation awareness and crisis management in a viation
由: Panida Chuenchom
出版: (2023)

Crisis and emergency risk communication and emotional appeals in COVID-19 public health messaging: Quantitative content analysis
由: Ho, Shirley S., et al.
出版: (2024)

The situation of franchising in Vietnam during economic crisis and recommendations to improve the effectiveness of franchising in economic post-crisis period
由: Chu, Thi An
出版: (2016)

When silence is golden: The use of strategic silence in crisis management
由: LE, Phuong D., et al.
出版: (2019)

Engagement@web 2.0 between the government and citizens in Singapore: dialogic communication on Facebook?
由: Soon, C., et al.
出版: (2016)

Strategic communication in crisis governance: Singapore’s management of the SARS crisis
由: YAN, Jin, et al.
出版: (2006)

Simulations for crisis communication: The use of social media
由: CHUNG, Siyoung
出版: (2016)

How Businesses Draw Attention on Facebook through Incentives, Vividness and Interactivity
由: Chua, Alton Yeow Kuan, et al.
出版: (2015)

Studies on crisis in management
由: Cheng, Rebecca S.
出版: (1974)

Crisis management.
由: Law, Suleen., et al.
出版: (2008)

Crisis communication plan : a case of the negative events in Thailand and effects on tourism businesses.
由: Kaewta Muangasame, et al.
出版: (2015)

Communicative events in disaster situations: The changing role of social media
由: Santos, Consuelo Angela L., et al.
出版: (2014)

A study on moderating role of conscientiousness on narcissism and facebook usage
由: Aquino, Jesse Mae Beatrice N., et al.
出版: (2012)

Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication
由: TAN, Kevin Kok-Yew, et al.
出版: (2019)

Social media usage and development of psychiatric disorders in childhood and adolescence : a review
由: Cataldo, Ilaria, et al.
出版: (2021)

Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
由: Chen, Jian Hao., et al.
出版: (2008)

Integrated crisis mapping: Toward a publics-based, emotion-driven conceptualization in crisis communication
由: JIN, Yan, et al.
出版: (2006)

Did BP Atone for its Transgressions? Expanding Theory on ‘Ethical Apology’ in Crisis Communication
由: Diers-Lawson, Audra, et al.
出版: (2017)

“Rogue machines” and crisis communication: when AI fails, how do companies publicly respond?
由: Prahl, Andrew, et al.
出版: (2022)

Crisis intervention in a general hospital
由: Tan, Y.R., et al.
出版: (2012)

Trigger Warnings: A Qualitative Study on Facebook Features and Anxiety
由: Mangahas, Raya Norelle B., et al.
出版: (2022)

Crisis communication and ethics: The role of public relations
由: JIN, Yan, et al.
出版: (2018)

Looking at candidates' Facebook profiles as a recruiter: Think Twice!
由: LIEVENS, Filip, et al.
出版: (2021)

REIT Institutional Ownership Dynamics and the Financial Crisis
由: Devos, E., et al.
出版: (2014)

Message from Dean COVID-19 Crisis
由: Jarugool Tretriluxana
出版: (2020)

FINANCIAL PERFORMANCE ANALYSIS OF LISTED SINGAPORE PROPERTY COMPANIES - PRE-CRISIS AND POST-CRISIS
由: ONG HUI HUI
出版: (2022)

Crisis information management : communication and technologies
出版: (2020)

South Korean media industry in the 1990s and the economic crisis
由: Shim, D.
出版: (2011)

Crisis Management of Upscale Hotels in Phuket during COVID-19 Pandemic
由: Julalak Phimarn
出版: (2023)

A business zone recommender system based on Facebook and urban planning data
由: LIN, Jovian, et al.
出版: (2016)

A user approach to dialogic theory in a Facebook campaign on love and marriage
由: Lee, S.T.
出版: (2016)

Leading in Crisis
由: Caringal-Go, Jaimee Felice, et al.
出版: (2021)

SARS and its implications to crisis management in China.
由: Zhao, Yaqing.
出版: (2008)

Interacting Effect of Social Media Crisis Communication and Organizational Citizenship Behavior on Employees’ Resistance to Change During the COVID-19 Crisis: Evidence From University Employees in the Philippines
由: Puyod, Jenette Villegas, et al.
出版: (2021)

Taking the Law into their (Virtual) Hands: Facebook and Digital Vigilantism
由: Cox, Christine Anne R
出版: (2024)

Integrated crisis mapping: Towards a publics-based, emotion-driven conceptualization in crisis communication
由: JIN, Yan, et al.
出版: (2007)