Critical success factors for inflight catering services: Singapore Airport Terminal Services' practices as management benchmarks
TQM Magazine
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Main Authors: | Chang, Z.Y., Yeong, W.Y., Loh, L. |
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Other Authors: | DECISION SCIENCES |
Format: | Article |
Published: |
2013
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Online Access: | http://scholarbank.nus.edu.sg/handle/10635/44872 |
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Institution: | National University of Singapore |
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