Determinants of relationship quality and loyalty in personalized services
Asia Pacific Journal of Management
Saved in:
Main Authors: | Shamdasani, P.N., Balakrishnan, A.A. |
---|---|
Other Authors: | MARKETING |
Format: | Article |
Published: |
2013
|
Online Access: | http://scholarbank.nus.edu.sg/handle/10635/45142 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | National University of Singapore |
Similar Items
-
Service personalization and customer loyalty
by: Koh, Daniel Jun Rong
Published: (2016) -
Relationship ties and cultural values as moderators of relationship quality in services selling
by: Shamdasani, Prem N., et al.
Published: (2018) -
An Investigation of the Relationship Among Medical Center’s Image, Service Quality, and Patient Loyalty
by: Chanchai Phonthanukitithaworn, et al.
Published: (2021) -
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
by: Shamdasani, P., et al.
Published: (2013) -
Development of a service quality measurement scale for airline passenger services
by: Wirtz, Jochen, et al.
Published: (2018)