PROPOSED IMPROVEMENT OF LOGISTIC OPERATIONS TO INCREASE SERVICE LEVEL AGREEMENT CASE STUDY: SUKMA EKSPEDISI INDONESIA
In the digital era, e-Commerce or online shopping is a big breakthrough in the world of buying and selling services on the Internet, the success of e-Commerce is inseparable from the success of its shipping services or logistics partners. The level of customer satisfaction must be balanced with the...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/71977 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |