Basic training on customer service and complaint handling: A training module for new Ministop Store employees on customer flow of service and complaint handling

• Main Authors: Aguilar, Dominique Marie S., De Leon, Lovely Carmencita V., Yambao, Fatima P.
• Format: text
• Language: English
• Published: Animo Repository 2009
• Subjects: Customer services; Consumer satisfaction; Communication
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/6870
• Institution: De La Salle University

A survey conducted by the group on the problems perceived by Mini stop customers with store employees, yielded a high result on poor customer service and relations. On another survey, Mini stop store employees believe that product expiration is the most common customer complaint they have received....