Can a humanoid robot be part of the organizational workforce? A user study leveraging sentiment analysis

• Main Authors: Mishra, Nidhi, Ramanathan, Manoj, Satapathy, Ranjan, Cambria, Erik, Magnenat-Thalmann, Nadia
• Other Authors: 2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
• Format: Conference or Workshop Item
• Language: English
• Published: 2020
• Subjects: Engineering::Electrical and electronic engineering; Customer Services; Humanoid Robots
• Online Access: https://hdl.handle.net/10356/138466
• Institution: Nanyang Technological University

Hiring robots for the workplaces is a challenging task as robots have to cater to customer demands, follow organizational protocols and behave with social etiquette. In this study, we propose to have a humanoid social robot, Nadine, as a customer service agent in an open social work environment. The...