ANALYSIS OF HOW BUSINESS PROCESS AND LOYALTY PROGRAM AT BNI TAPLUS INFLUENCES THEIR CUSTOMER LOYALTY
PT.Bank Negara Indonesia (Persero) Tbk established at July 5th 1946 based on Peraturan Pemerintah No.2 tahun 1946. At 1955, Bank Negara Indonesia’s Status changed into government commercial bank. This change provide a better and wider service for national business sector. <br /> <br /&...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/16822 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |