CUSTOMER EXPERIENCE MODEL DEVELOPMENT BY REGARDING CUSTOMER PAST EXPERIENCE IN TOURIST ATTRACTIONS
Customer Experience Management has been used in many company to design their business process. But, there are many assortment of measurement for customer experience and have been measured differently depend on situation. This research endeavored to make a holistic measurement regarding customer expe...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/22784 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |