ANALYSIS SERVICE QUALITY OF BPJS KLINIK UTAMA MEDIKA ANTAPANI PHARMACY USING SERVQUAL AND KANỎ̉S MODEL
Better and customer-oriented quality of pharmaceutical services should continue to be developed to meet the needs of an ever-changing and increasing society, while reducing the risk of treatment. BPJS Klinik Utama Medika Antapani Pharmacy as well-known BPJS Pharmacy in Bandung wants to improve their...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/31843 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |